Delivery Information
We offer worldwide shipping from our three warehouses across Europe, with the main dispatch point located in Kaunas, Lithuania.
GLS
Delivery within EU countries
Omniva
Baltic states and international shipping
Post
International postal service
UPS
Standard and express international delivery
Local carriers:
• Hermes
• InPost
• Packeta
• Zasilkovna
• DPD
• MRW
• Bartolini
• DHL
• Mondial and others
• Hermes
• InPost
• Packeta
• Zasilkovna
• DPD
• MRW
• Bartolini
• DHL
• Mondial and others
Dedicated Country-Specific Stores
For a localized shopping experience with local language, currency, discounts, and loyalty programs, visit our dedicated stores:
| Country | Store |
|---|---|
| Austria | cleanfilter.at |
| Denmark | cleanfilter-shop.dk |
| Estonia | cleanfilter.ee |
| Germany | cleanfilter-shop.de |
| Latvia | cleanfilter.lv |
| Lithuania | cleanfilter.lt |
| Poland | cleanfilter.pl |
| Sweden | cleanfilter.se |
| United Kingdom | cleanfilter.co.uk |
You can also place international orders through our main store: cleanfilter.eu
Delivery Fees & Timelines
Delivery costs depend on the destination country, parcel size, and selected shipping method. Final shipping fees are automatically calculated at checkout.
European Union
| Country | Parcel Terminal (€) | Home Delivery (€) | Free Shipping Over (€) | Estimated Delivery Time |
|---|---|---|---|---|
| Belgium | 10.00 | 9.00 | - | 4–6 business days |
| Bulgaria | 7.00 | 9.00 | - | 4–8 business days |
| Croatia | 7.50 | 8.00 | - | 4–8 business days |
| Cyprus | - | 17.00 | - | 5–10 business days |
| Czechia | 4.50 | 7.00 | 100 | 3–5 business days |
| Finland | 7.00 | 16.00 | 100 | 3–5 business days |
Other European Countries
Delivery fees vary depending on parcel weight and dimensions.
| Country | Delivery Price From (€) | Delivery Time |
|---|---|---|
| Norway | 11.50 | 4–10 business days |
| Switzerland | 10.00 | 4–8 business days |
| Ukraine | 8.00 | 7–10 business days |
| Iceland | 18.00 | 7–10 business days |
Other International Destinations
| Country | Delivery Price From (€) | Delivery Time |
|---|---|---|
| Australia | 20.00 | 6–15 business days |
| Canada | 17.00 | 6–15 business days |
| Japan | 16.00 | 6–15 business days |
| USA | 18.00 | 6–15 business days |
Note: Delivery fees may change without prior notice. Final shipping costs are always displayed at checkout.
Delivery costs depend on the destination country, parcel size, and selected shipping method. Final shipping fees are automatically calculated at checkout.
Note: Delivery fees may change without prior notice. Final shipping costs are always displayed at checkout.
Unclaimed parcels are automatically returned to our warehouse. If the customer wishes the order to be shipped again, additional shipping charges may apply for the reshipment.
Taxes & Import Fees
Taxes, VAT, and import duties depend on the destination country and local customs regulations.
| Region | Taxes & Fees |
|---|---|
| European Union | Local VAT included in the price. No additional fees apply. |
| United Kingdom | Orders up to £135: VAT included, no extra fees. Orders above £135: VAT not included, additional taxes may apply. |
| Norway | Orders up to 3000 NOK: VAT included, no extra fees. Orders above 3000 NOK: VAT not included, additional taxes may apply. |
| Other Countries | Taxes and import duties are not included. Please check your local customs authority for applicable fees. |
Final taxes and import charges, if applicable, are determined by local customs authorities and may vary depending on the destination country.
Returns & Refunds
30-Day Return Policy
We offer a 30-day return policy for unused and undamaged products.
Return Conditions
- Products must be unused, clean, and undamaged.
- Refunds are processed within 5 business days after returned goods arrive at our warehouse.
- Return shipping costs are covered by the customer unless stated otherwise.
Please note: Custom-made and individually manufactured filters are non-returnable and non-refundable unless they arrive damaged or defective.
Return Policy by Region
| Region | Return Policy |
|---|---|
| EU: Austria, Czechia, Estonia, Germany, Hungary, Latvia, Lithuania, Poland, Slovakia, Slovenia | Free returns. Contact us for return instructions. |
| EU: Belgium, Bulgaria, Croatia, France, Greece, Ireland, Italy, Netherlands, Portugal, Romania, Spain | Returns may be sent to a local warehouse. |
| EU: Denmark, Finland, Sweden | Returns handled by the customer or by CleanFilter (additional fee may apply). |
| Other Countries | Returns handled by the customer. Customs fees may apply. |
If you need help returning your order, contact us at [email protected]
Damaged Goods & Claims
If you receive a damaged or defective product, we will offer either a replacement or a full refund.
• Claims must be submitted within 5 days after delivery.
Please contact our support team at [email protected] and include photos of the damaged item and packaging if possible.
To help us resolve your claim faster, please provide your order number and clear photos showing the damaged product and shipping packaging.